|Written by Rudj Maria Todaro|
One single information system, one single methodology, but an infinite number of working teams
A city is a very complex system because of a series of factors: the large quantity of different kinds of elements it is made of (streets, buildings, bridges, subway, etc..), the activities, the constant change it is subjected to and, above all, the presence of a population with diversified needs.
To manage this complexity, which is difficult to harness within the boundaries of classification or systemization, it is important that the information system create an integration and homogeneization of data and processes, maintaining the necessary flexibility, serving or sustaining the detailed work of those who play an operative role in the city every day, starting therefore with the needs of these operators to then integrate them into a single system.
This is an empirical approach that does not come down from the top, starting exclusively with the legitimate demands of the top-management. The system is not therefore perceived as a burden by the users, but as a system from which the users can garner a value. Because a city lives primarily by its operative processes, i.e. all the detailed activities that need to be regulated and managed day in and day out.
Thus, all the users who exploit the system daily contribute to laying down the basic bricks of decision-making systems.